Terms & Conditions
Deposits & Payments
A non-refundable deposit, as indicated on the booking form, along with a completed and signed booking form, is required to confirm a place on the tour. Please read these terms and conditions carefully before completing the form. The final payment is due 3 months prior to the tour’s start date.
Cancellation & Refunds
Should it become necessary to cancel a booking, please notify us in writing immediately. Cancellation of any bookings after the booking is confirmed, but prior to payment of the balance will result in the loss of the deposit already paid. After the balance is paid, monies will become non-refundable. A French View reserves the right to cancel the tour should there be insufficient bookings, with a full refund of all monies paid. A French View is not responsible for any incidental expenses incurred as a result of your booking. No refund is available after the tour has commenced in respect of any services the client does not utilise. Clients should ensure they obtain a medical certificate for their insurance company if, for medical reasons, they must withdraw from the tour after it has begun.
For ease of understanding for clients from around the world, prices on the website are quoted in Euros and should be paid into A French View’s New Zealand bank account.
It is the client’s responsibility to ensure they have a valid passport and visa (if required) to gain access to France, including but not limited to, ensuring their passport has the required period of validity left on it. If the client fails to do so, we will not be liable for any cost, loss or damage that they suffer, nor will we refund them the cost of any unused portion of their travel arrangements.
The client accepts that to participate in the tour requires a degree of physical fitness and health, and it is the client’s obligation to ensure that he or she is medically fit to embark on the tour. Clients must ensure they are fit enough to travel and may be asked to leave the tour if they are impeding the timetable of the tour. We recommend that all clients consult with their own doctor to confirm there are no medical issues, or to collect any medications required, prior to embarking on the tour.
All clients participating in the tour must obtain at their own cost, comprehensive Personal Travel Insurance, including repatriation for emergency medical treatment and cancellation cover. The policy number and an emergency contact number must also be provided prior to travel.
Personal Travel Insurance
A French View reserves the right to alter the itinerary in the event of unforeseen circumstances. We reserve the right to vary itineraries and to substitute activities or accommodation if necessary.
The client furthermore indemnifies and holds the Company and its respective directors, offices, employees, representatives and agents harmless from and against any and all loss, damage actions, proceedings, claims, demands and legal and other costs and expenses (including legal costs on an attorney and own client scale) of whatsoever nature and howsoever arising (including, but not limited to, the client’s or any other person’s injury or death, or any loss of or damage to the client’s or any other person’s property) which the client or any such other person may incur or suffer as a result of or arising from the client’s participation in the tour and any other activities undertaken on or during the tour.
Our accommodation and activities are generally not equipped to cater for people with physical disabilities or those who are medically unsound to travel. Any traveller who requires any special consideration and assistance must have a full-time caregiver accompanying them at all times. A French View reserves the right to withdraw tour membership from anyone whose behaviour or attitude is likely to affect the smooth operation of the tour, or adversely affect the enjoyment or safety of other guests, and shall not be required to show reason. If A French View refuses to carry or accommodate any person on these grounds, the person shall have no right to claim damages against A French View.
Statement of Responsibility
A French View acts only as the agents for clients with respect to services provided, including, but not limited to, accommodation, restaurants, sightseeing and other activities. A French View takes all reasonable precautions to make the tours as safe as possible for clients and others. A French View shall not be liable for any loss or damage of whatsoever nature suffered by a client or any other person, or any injury or death of any person howsoever any such loss, damage, injury or death may be caused to arise. Any travel involves a degree of personal risk that the client must determine for themselves. A French View will not be responsible should the standard of the services be below the expectations of the client. Any questions regarding specific aspects of the tour can be directed to A French View via email or telephone. Under the New Zealand Consumer Guarantees Act 1993, consumers have the right to compensation if services are not provided with reasonable care and skill, or if the services are not reasonably fit for a particular purpose made known by the consumer. This right cannot be excluded. Subject to the above statutory rights, A French View shall not be liable for any injury, damage, loss accident, delay or irregularity that may be caused to persons or property however caused or arising during or in connect with the tour, including any service provided by contractors.
A French View collects information about you, including health if necessary, to provide services and products to you. We may need to pass on this information to travel agents, airlines, embassies/consulates, other operators and other agencies for security, customs and immigration purposes. You give your consent for us to do this. You can also have full access to this information by contacting our office.